/home2/mshostin/crm.ms-hostingladz.com/resources/views/pages/complaints/details.blade.php
@extends('layouts.app')
@section('content')
<style>
.status-badge {
font-size: 1.1rem;
font-weight: 600;
padding: 12px 24px;
border-radius: 25px;
text-transform: uppercase;
letter-spacing: 1px;
}
.status-pending {
background: linear-gradient(135deg, #ff6b6b, #ee5a52);
color: white;
}
.status-progress {
background: linear-gradient(135deg, #4ecdc4, #44a08d);
color: white;
}
.status-completed {
background: linear-gradient(135deg, #45b7d1, #96c93d);
color: white;
}
.info-card {
background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
color: white;
border-radius: 15px;
padding: 20px;
margin-bottom: 20px;
}
.info-card h4 {
color: white !important;
}
.detail-item {
background: #f8f9fa;
border-left: 4px solid #667eea;
padding: 15px;
margin-bottom: 10px;
border-radius: 0 8px 8px 0;
}
.detail-label {
font-weight: 600;
color: #495057;
font-size: 0.9rem;
text-transform: uppercase;
letter-spacing: 0.5px;
}
.detail-value {
color: #212529;
font-size: 1rem;
margin-top: 5px;
}
.image-gallery {
background: white;
border-radius: 15px;
padding: 20px;
box-shadow: 0 4px 6px rgba(0,0,0,0.1);
}
.gallery-image {
border-radius: 10px;
box-shadow: 0 4px 8px rgba(0,0,0,0.1);
transition: transform 0.3s ease;
cursor: pointer;
}
.gallery-image:hover {
transform: scale(1.05);
}
.assignment-section {
background: white;
border-radius: 15px;
padding: 25px;
box-shadow: 0 4px 6px rgba(0,0,0,0.1);
margin-top: 20px;
}
.section-header {
background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
color: white;
padding: 15px 20px;
border-radius: 10px 10px 0 0;
margin: -25px -25px 20px -25px;
}
.section-header h5 {
color: white !important;
}
.btn-assign {
background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
border: none;
color: white;
padding: 8px 16px;
border-radius: 20px;
font-weight: 500;
transition: all 0.3s ease;
}
.btn-assign:hover {
transform: translateY(-2px);
box-shadow: 0 4px 8px rgba(0,0,0,0.2);
color: white;
}
.btn-assigned {
background: #6c757d;
color: white;
padding: 8px 16px;
border-radius: 20px;
font-weight: 500;
}
</style>
<div class="container-fluid">
<div class="row justify-content-center">
<div class="col-12">
<!-- Header Section -->
<div class="d-flex justify-content-between align-items-center mb-4">
<div>
<h2 class="page-title mb-1">Complaint Details</h2>
<p class="text-muted mb-0">Complaint ID: {{ $complaint->comp_num }}</p>
</div>
<div class="text-right d-flex align-items-center gap-3">
<a href="{{ request()->get('from_request') == '1' ? route('compaints-management.index', ['comp_type_id' => [1,2,5]]) : route('compaints-management.index') }}" class="btn btn-outline-primary">
<i class="fas fa-arrow-left me-2"></i>Back to List
</a>
<span class="status-badge
@if($complaint->status == 0) status-pending
@elseif($complaint->status == 1) status-completed
@else status-progress @endif">
@if ($complaint->status == 1)
<i class="fas fa-check-circle me-2"></i>Completed
@elseif($complaint->status == 0)
<i class="fas fa-clock me-2"></i>Pending
@else
<i class="fas fa-spinner me-2"></i>In Progress
@endif
</span>
</div>
</div>
<div class="row">
<!-- Complaint Information Card -->
<div class="col-lg-8 mb-4">
<div class="info-card">
<h4 class="mb-3">
<i class="fas fa-info-circle me-2"></i>Complaint Information
</h4>
<div class="row">
<div class="col-md-6">
<div class="detail-item">
<div class="detail-label">Complaint Type</div>
<div class="detail-value">{{ $complaint->type->title }}</div>
</div>
<div class="detail-item">
<div class="detail-label">Sub Type</div>
<div class="detail-value">{{ $complaint->subtype->title ?? 'N/A' }}</div>
</div>
<div class="detail-item">
<div class="detail-label">Priority</div>
<div class="detail-value">{{ $complaint->prio->title ?? 'N/A' }}</div>
</div>
<div class="detail-item">
<div class="detail-label">Source</div>
<div class="detail-value">{{ $complaint->source }}</div>
</div>
</div>
<div class="col-md-6">
<div class="detail-item">
<div class="detail-label">Created Date</div>
<div class="detail-value">{{ $complaint->created_at->format('d M Y, h:i A') }}</div>
</div>
<div class="detail-item">
<div class="detail-label">Last Updated</div>
<div class="detail-value">{{ $complaint->updated_at->format('d M Y, h:i A') }}</div>
</div>
</div>
</div>
</div>
<!-- Description Card -->
<div class="card shadow-sm mb-4">
<div class="card-header bg-light">
<h5 class="mb-0 text-dark">
<i class="fas fa-file-alt me-2"></i>Description
</h5>
</div>
<div class="card-body">
<p class="mb-3">{{ $complaint->description }}</p>
@if($complaint->agent_description)
<div class="mt-3 p-3 bg-light rounded">
<strong>Agent Notes:</strong>
<p class="mb-0 mt-2">{{ $complaint->agent_description }}</p>
</div>
@endif
</div>
</div>
</div>
<!-- Customer Information Card -->
<div class="col-lg-4 mb-4">
<div class="card shadow-sm">
<div class="card-header bg-primary text-white">
<h5 class="mb-0 text-white">
<i class="fas fa-user me-2"></i>Customer Information
</h5>
</div>
<div class="card-body">
<div class="detail-item">
<div class="detail-label">Customer Name</div>
<div class="detail-value">{{ $complaint->customer_name }}</div>
</div>
<div class="detail-item">
<div class="detail-label">Phone Number</div>
<div class="detail-value">
<a href="tel:{{ $complaint->phone }}" class="text-decoration-none">
<i class="fas fa-phone me-1"></i>{{ $complaint->phone }}
</a>
</div>
</div>
@if($complaint->email)
<div class="detail-item">
<div class="detail-label">Email</div>
<div class="detail-value">
<a href="mailto:{{ $complaint->email }}" class="text-decoration-none">
<i class="fas fa-envelope me-1"></i>{{ $complaint->email }}
</a>
</div>
</div>
@endif
<div class="detail-item">
<div class="detail-label">Address</div>
<div class="detail-value">{{ $complaint->address }}</div>
</div>
@if($complaint->landmark)
<div class="detail-item">
<div class="detail-label">Landmark</div>
<div class="detail-value">{{ $complaint->landmark }}</div>
</div>
@endif
</div>
</div>
</div>
</div>
<!-- Image Gallery -->
@if($complaint->image || $complaint->before_image || $complaint->after_image)
<div class="row mb-4">
<div class="col-12">
<div class="image-gallery">
<h5 class="mb-3 text-dark">
<i class="fas fa-images me-2"></i>Image Gallery
</h5>
<div class="row">
@if($complaint->image)
<div class="col-md-4 mb-3">
<div class="text-center">
<img src="{{ asset('storage/' . $complaint->image) }}"
class="img-fluid gallery-image"
style="max-height: 200px; width: 100%; object-fit: cover;"
data-bs-toggle="modal"
data-bs-target="#imageModal"
data-src="{{ asset('storage/' . $complaint->image) }}">
<p class="mt-2 mb-0 text-muted">Main Image</p>
</div>
</div>
@endif
@if($complaint->before_image)
<div class="col-md-4 mb-3">
<div class="text-center">
<img src="{{ asset('storage/' . $complaint->before_image) }}"
class="img-fluid gallery-image"
style="max-height: 200px; width: 100%; object-fit: cover;"
data-bs-toggle="modal"
data-bs-target="#imageModal"
data-src="{{ asset('storage/' . $complaint->before_image) }}">
<p class="mt-2 mb-0 text-muted">Before Image</p>
</div>
</div>
@endif
@if($complaint->after_image)
<div class="col-md-4 mb-3">
<div class="text-center">
<img src="{{ asset('storage/' . $complaint->after_image) }}"
class="img-fluid gallery-image"
style="max-height: 200px; width: 100%; object-fit: cover;"
data-bs-toggle="modal"
data-bs-target="#imageModal"
data-src="{{ asset('storage/' . $complaint->after_image) }}">
<p class="mt-2 mb-0 text-muted">After Image</p>
</div>
</div>
@endif
</div>
</div>
</div>
</div>
@endif
<!-- Assignment Section -->
<div class="assignment-section">
<div class="section-header">
<h5 class="mb-0">
<i class="fas fa-users me-2"></i>Assignment Management
</h5>
</div>
<div class="row mb-3">
<div class="col-md-6">
<label class="form-label fw-bold">Select Assignee Type</label>
<select id="assignee" class="form-select">
<option value="agents">Field Agents</option>
<option value="departments">Departments</option>
</select>
</div>
</div>
<!-- Agents Section -->
<div class="agents" id="agents">
<h6 class="mb-3">
<i class="fas fa-user-tie me-2"></i>Available Field Agents
</h6>
<div class="table-responsive">
<table class="table table-hover">
<thead class="table-light">
<tr>
<th>Agent</th>
<th class="text-center">Address</th>
<th class="text-center">Action</th>
</tr>
</thead>
<tbody>
@foreach (\App\Models\MobileAgent::with('user')->get() as $key => $row)
@if ($row->type_id == $complaint->type_id)
<tr>
<td>
<div class="d-flex align-items-center">
@if ($row->avatar != null)
<img src="{{ asset('public/storage/' . $row->avatar) }}"
class="rounded-circle me-3"
style="width: 50px; height: 50px; object-fit: cover;">
@else
<div class="bg-primary rounded-circle me-3 d-flex align-items-center justify-content-center"
style="width: 50px; height: 50px;">
<i class="fas fa-user text-white"></i>
</div>
@endif
<div>
<p class="mb-0 fw-bold">{{ $row->user->name }}</p>
<small class="text-muted">{{ $row->user->email }}</small>
</div>
</div>
</td>
<td class="text-center">
<small>{{ $row->address }}</small>
</td>
<td class="text-center">
<a href="{{ route('complaints.assign', [$row->id, $complaint->id]) }}"
class="btn btn-assign btn-sm">
<i class="fas fa-user-plus me-1"></i>Assign
</a>
</td>
</tr>
@endif
@endforeach
</tbody>
</table>
</div>
</div>
<!-- Department Section -->
<div class="department d-none" id="department">
<h6 class="mb-3">
<i class="fas fa-building me-2"></i>Available Departments
</h6>
<div class="table-responsive">
<table class="table table-hover">
<thead class="table-light">
<tr>
<th>#</th>
<th>Name</th>
<th>Department</th>
<th class="text-center">Action</th>
</tr>
</thead>
<tbody>
@foreach ($department_user as $key => $row)
<tr>
<td>{{ ++$key }}</td>
<td>
<div class="d-flex align-items-center">
<div class="bg-secondary rounded-circle me-3 d-flex align-items-center justify-content-center"
style="width: 40px; height: 40px;">
<i class="fas fa-user text-white"></i>
</div>
<div>
<p class="mb-0 fw-bold">{{ $row->name }}</p>
<small class="text-muted">{{ $row->email }}</small>
</div>
</div>
</td>
<td>
<span class="badge bg-primary">{{ $row->department->name }}</span>
</td>
<td class="text-center">
@if ($row->check_assignment($row->id, $complaint->id) > 0)
<span class="btn btn-assigned btn-sm">
<i class="fas fa-check me-1"></i>Assigned
</span>
@else
<a href="{{ route('complaints.assign.department', [$row->id, $complaint->id]) }}"
class="btn btn-assign btn-sm">
<i class="fas fa-user-plus me-1"></i>Assign
</a>
@endif
</td>
</tr>
@endforeach
</tbody>
</table>
</div>
</div>
</div>
</div>
</div>
</div>
<!-- Image Modal -->
<div class="modal fade" id="imageModal" tabindex="-1" aria-labelledby="imageModalLabel" aria-hidden="true">
<div class="modal-dialog modal-lg modal-dialog-centered">
<div class="modal-content">
<div class="modal-header">
<h5 class="modal-title" id="imageModalLabel">Image Preview</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
</div>
<div class="modal-body text-center">
<img id="modalImage" src="" class="img-fluid" style="max-height: 70vh;">
</div>
</div>
</div>
</div>
@endsection
@section('bottom_script')
<script>
$(document).ready(function() {
// Assignment type toggle
$('#assignee').change(function() {
const val = $(this).val();
if (val == "agents") {
$('#department').addClass('d-none');
$('#agents').removeClass('d-none');
} else {
$('#department').removeClass('d-none');
$('#agents').addClass('d-none');
}
});
// Image modal functionality
$('.gallery-image').click(function() {
const imageSrc = $(this).data('src');
$('#modalImage').attr('src', imageSrc);
});
// Initialize tooltips
$('[data-bs-toggle="tooltip"]').tooltip();
});
</script>
@endsection